Help

Contact NowBoard support

Use the Support page to ask a question or tell us about a problem. Our team reads every request. We answer on the Support page and by email.

You must sign in to use the Support page. If you cannot sign in, or you do not have an account yet, send an email to support@nowboard.tv.

Open the Support page

You can open the Support page in two ways:

  • In the sidebar, select Contact support.
  • Open the help panel. At the bottom of the panel, select Contact support.

When you open the Support page from the help panel, the form opens. We record the page that you were on.

Send a request

  1. Open the Support page.
  2. Select New support request. The form opens.
  3. In Topic, select Question, Problem, Billing or Feature request.
  4. In Subject, write a short title. Use 3 to 150 characters.
  5. In Message, tell us what happened and what you expected. Use 10 to 10,000 characters.
  6. To add a screenshot or a photo, select Attach a picture. You can attach up to 3 pictures.
  7. Select Send.

The form closes. The page shows your request number, for example 1042, and the request is in the table. We also send a confirmation email with the same number.

Pictures must be PNG, JPEG or WebP files of 5 MB or less.

You can send 10 requests in one hour. If you have more questions, put them in one request.

What we send with your request

Under the form, the page shows the details that it sends with your request. We use them to find the cause of a problem quickly.

  • The page that you were on.
  • The version of the NowBoard app.
  • The name and version of your web browser.
  • Your name, your email address, your organisation and your plan.

We do not send your passwords or the content of your Boards.

See your requests

The Support page shows the table of Your requests first. The table shows each request that you sent, with its status:

StatusWhat it means
We are looking at itOur team has your request. We will send an answer.
Waiting on youWe answered. We need a reply from you.
ClosedThe request is complete. To open it again, send a reply.

You see only the requests that you sent. Other users in your organisation do not see your requests, and you do not see their requests.

Read our answer and reply

  1. On the Support page, select the request in Your requests.
  2. Read the messages. Our answers show as NowBoard Support.
  3. In Your reply, write your reply.
  4. Select Send reply.

You can also reply to our email. A reply by email and a reply on the page go on the same request.